Refund policy
Return & Refund Policy
We want you to be fully satisfied with your purchase. Please review our policy below.
1. Return Eligibility
You may request a return within 14 days of delivery.
To be eligible for a return:
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The item must be unused, in the same condition you received it
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It must be in the original packaging
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Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
2. Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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We are not responsible for lost or missing return packages
3. How to Request a Return
All return requests must be submitted through our official return portal:
🔗 https://www.norgari.com/apps/parcelpanel-returns/
You will need:
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Your order number
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Email used at checkout
⚠️ Important:
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Returns must be requested and approved through the portal before shipping
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Returns sent without approval will not be accepted
4. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item, you must submit an email through kontakt@norgari.com within 48 hours of delivery.
Please include:
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Clear photo or video evidence
We will offer:
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A replacement, or
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A full refund, depending on the case
5. Refunds
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Refunds are issued only after the returned item is received and inspected
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If approved, the refund will be sent to your original payment method
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Please allow 5–10 business days for processing
6. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items (caused by the customer)
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Items without original packaging
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Final sale or discounted items
7. Order Cancellation
Orders can only be canceled before they are shipped.
Once shipped, the return process must be followed.
8. Contact Us
If you have any questions, please contact us at:
📧 kontakt@norgari.com